Louise Jefferies - Head of Business Development
Louise joined us in 2010 to focus on business development, corporate partnerships and a focus on new revenue streams across the group. Louise believes that passion and an entrepreneurial spirit is what drives her and the business she works for. She strongly believes in helping people engage in their financial life journey and help them proactively change their financial future with people they can trust.
Cathy Staley - Group Finance Director
Cathy joined Direct Valuations in 1989. Since joining, the Group has grown substantially and Cathy’s wealth of experience and expertise of start ups has proved to be a significant factor in the ongoing success of the business. Cathy is currently responsible for all of the financial requirements of the Group which include statutory and management accounts, tax, risk and audit.
Wenda Baldwin – Head of Operations
Wenda has worked for the Shepherd Direct Group for the past 15 years. During this time she has undertaken a variety of roles throughout the business which have helped her to gain a working knowledge of all aspects of the Group. Wenda set up and leads the ISO Accreditation Team which ensures all processes and policies are maintained, documented and fully functional. Wenda became the Change Manager for the group in 2007. During the past 5 years she has been involved in the successful implementation of a number of projects which have improved services, saved costs and improved systems and procedures. Wenda is now Head of Operations for our Group.
Herre De Leur - Group Planning & Forecasting Manager
Herre joined the Group in 2007, and worked in various operational roles for Shepherd Chartered Surveyors and moneyQuest. During this time, he demonstrated a key interest in MI, and developed new, forward-thinking ways for the companies to capture and understand data. In 2011, Herre became the Group Planning and Forecast Manager. His responsibilities include MI design and distribution, financial modelling and forecasting and customer acquisition into the Financial Services businesses.
Hannah Lawrence – Marketing and Brand Manager
Hannah joined moneyQuest Mortgage Brokers in 2009. In 2010, she became the Marketing and Brand Coordinator for moneyQuest, where initial projects included a total re-brand and rebuild of the website. Hannah was responsible for developing the Direct Lettings brand and helped us to set up our financial services proposition, if I were you. She became the Marketing and Brand Manager for the Shepherd Direct Group in 2011.
Warren Elliot – Head of IT
Warren joined Direct Valuations in 2003, following four years in retail software development in South Africa. After two years in the operations environment, he became the first ever member of the MI department. As well as delivering in-house development, Warren has been instrumental in the design and delivery of numerous system implementations and in integrating all company data into one manageable business intelligence environment. Warren's primary objectives are to enable the best possible journey for both customers and colleagues. This aim supports his on-going focus of delivering quick and easy access to data for all at all times, whilst never sacrificing security or control of information.
Liz Brough - Head of Human Resources
Liz joined Shepherd Direct in 2006. As the head of our Human Resources department, her responsibilities include recruitment, people development, facilities management and Health & Safety.
Clare Lydon - Key Account Manager
Claire joined the business in 1996 and is responsible for maintaining and developing the relationships we have with several of our lender clients. Claire is also very much involved with meeting new prospective clients and introducing them to our operation based in Nottingham. Claire is extremely knowledgeable of the panel management and surveying industry and is happy to advise and help whenever she can.
Giles Smith - Chief Surveyor for England & Wales
Giles qualified as a Chartered Building Surveyor in 1989. Starting out in private practice, he gained extensive experience of the residential property markets across the South of England, working in a diverse group of locations, such as London, the Home Counties and North Devon. He then began to work as a staff surveyor for C&G and Lloyds, where he spent over a decade gaining valuable professional management experience and insight into the workings of a large financial institution. Giles joined Shepherd Chartered Surveyors in 2007 and is now Chief Surveyor for England and Wales, with multi-disciplinary responsibility and a specialist in residential surveying.
Sarah Tuck – Mortgage Sales Manager
Sarah Tuck has been a Contact Centre and Sales Manager within Financial Services for over 15 years. She started at The Royal Bank of Scotland, before moving to the start up project team at Virgin One Account, and then onto Avivia, and most recently Nationwide. She has a passion for customer led financial services organisations who believe and trust in their staff as well as their proposition. She joined the Group in 2011 as the Mortgage Sales Manager for if I were you and moneyQuest.
Joe Miller – Head of Customer Services
Joe joined Direct Valuations in 2007. He has been heavily involved in the improvement of our business service and profitability, as well as helping us to build great relationships within the field of surveyors. Joe gained a good knowledge and understanding of the financial services sector from his time working at Egg where he was involved in all aspects of operational training. He subsequently moved to Gasbox Ltd where he was responsible for the implementation and organisation of the Customer Service Consultancy, working closely with a number of key financial services clients. Joe now also works closely with the if I were you team.
Laura Hill – Customer Service Manager
Laura joined Shepherd Chartered Surveyors in 2007 and has played a pivotal role in the successful running of the business on a day to day basis. She has also played a significant role in developing and implementing many of the company's change initiatives. She gained her considerable experience through various leadership roles within the Financial Services Sector.
Michele Southern – Panel Manager
Michele joined Direct Valuations in June 2006 and is responsible primarily for managing the company's business operation and plays a pivotal role in developing and implementing major business change initiatives across the entire business. In addition her role requires her to build and maintain excellent working relationships with the company's panel surveyors. Michele constantly strives to achieve superior business results and uses the experience she has gained from her previous roles.